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+---- Thread: When i have buyed PES it's lifetime and now no!!! (/thread-when-i-have-buyed-pes-it-s-lifetime-and-now-no.html)
When i have buyed PES it's lifetime and now no!!! - graphic - 06-09-2019
Hi, i'm a very old BUYER of PES PRO. When i have buyed the license is lifetime, after the website for support down for a long time and now i have entered on live webiste for download new version for solve various new bugs and i have see license expired! IT'S NOT RIGHT!!!!!!
I want new version and lifetime license as specified when i have buyed a lot of time ago!!!!!
RE: When i have buyed PES it's lifetime and now no!!! - Damasc - 06-09-2019
Hello,
License didn't expired, license it is lifetime, only support and updates are expiring after one year, rules are applied to anyone.
Regards!
RE: When i have buyed PES it's lifetime and now no!!! - graphic - 06-09-2019
(06-09-2019, 09:44 AM)Damasc Wrote: Hidden content for guests
This is not right. When i have buyed i have buyed lifetime updates. Ok for new users, but you can't change this for old users... Now i have a website which i can't use because it's full of bugs...
I think you have to give lifetime updates to very old users which have buyed lifetime updates and it's not correct to change this.
RE: When i have buyed PES it's lifetime and now no!!! - Damasc - 06-11-2019
Hello,
We have the rights to change the way we work, our licensing system and terms any time.
To make you better understand, without those changes, no further updated were ever released. You, as a customer, pay once and get a lifetime license and updates for an year (now, before it was unlimited updates). With one time fee, we can't afford working years to provide you support and updates, this business was going down, because of those rules. We had 3 choices, either to stop releasing any further updates to any of our products, either to limit licenses to one year or to limit free updates to one year. We decided to limit the updates, in this way, you have a choice if you still want to get the updates or not (your license is still lifetime with or without updates), otherwise, no other update were ever released.
Those changes were done over an year ago, all customers were notified and most of them understood the situation. There won't be any "free lifetime update" for any customer (old or new).
Regards!
RE: When i have buyed PES it's lifetime and now no!!! - graphic - 06-11-2019
I think you have to give the possibility of have latest version of the script at very old users which have buyed "litefime license and lifetime updates", because this version is very important to OLD users, because OLD users have a script unusuable and full of bugs now.
Ok for NEW users, but NO OK for very old users...
I think you have to give almost a coupon code of the value of entire script at very OLD users for give assistance for almost one years more and not abandone in this mode the users with a FULL OF BUGS script........ excuse me but i'm very sincerely writing this...
----------------------------
Hello,
We have the rights to change the way we work, our licensing system and terms any time.
To make you better understand, without those changes, no further updated were ever released. You, as a customer, pay once and get a lifetime license and updates for an year (now, before it was unlimited updates). With one time fee, we can't afford working years to provide you support and updates, this business was going down, because of those rules. We had 3 choices, either to stop releasing any further updates to any of our products, either to limit licenses to one year or to limit free updates to one year. We decided to limit the updates, in this way, you have a choice if you still want to get the updates or not (your license is still lifetime with or without updates), otherwise, no other update were ever released.
Those changes were done over an year ago, all customers were notified and most of them understood the situation. There won't be any "free lifetime update" for any customer (old or new).
Regards!
RE: When i have buyed PES it's lifetime and now no!!! - Damasc - 06-11-2019
Hello,
As I said, rules are applied for all customers and this is not something new, those rules were applied over an year ago. All I can do for you is to provide you a 20% discount coupon, if you want it, contact me by email or PM. Thread closed!